Frequently Asked Questions
I've cleared the mission but did not receive the rewards
Try closing the app and opening it again. If the problem persists submit a ticket via our help desk here or alternatively DM us on one of our socials as you may have found a bug! Facebook Instagram Twitter
How do I obtain more coins?
You can obtain more Coins by completing Quests, Food Orders, opening Compendium Rewards (which are given to you every time you discover a new Pet) and from daily play bonuses. You can also purchase Coins in bundles from the in-game Shop Payment is ...
What is the currency used to unlock more areas?
Coins are used to unlock new areas in the game as well as to use in the DNA Lab to extract Ingredients from Pets. Message us on any of our socials if you want tips! ? Facebook Instagram Twitter
How to delete my game account?
An anonymous account is created when you first start playing Rare Pets. Deleting your game and reinstalling the app will create a new account which will be used to play the game with.
How can I transfer game data when switching mobile device?
Transferring your game from one device to another isn't currently supported. This may change in future though, so do check in with us regularly on our socials! Facebook Instagram Twitter
How do I link social media accounts?
Rare Pets doesn't currently support the use of Social Media accounts. This may change in future though, so do check in with us regularly on our socials! Facebook Instagram Twitter
How can I play the game without logging into my social media account?
Rare Pets doesn't currently use Social Media accounts to play - simply download the game and start playing.
Regarding refunds
Rare Pets doesn't currently support any In App Purchases. You can always submit a ticket or DM us on our social media channels if there's anything we can assist you with or clarify on this subject ? Facebook Instagram Twitter
I bought something but the items does not appear in my inventory, what do I do?
As you purchase the VIP pass you will receive a confirmation message letting you know whether the transaction was successful or a failure. If successful you will immediately unlock VIP benefits which can be seen as you navigate previous menus e.g. ...
My game is stuck on a loading screen, what do I do?
Try closing Rare Pets and launching it again. If this still doesn't work, try restarting your device and launching Rare Pets again. We've included a couple of links below to help guide you through the process of closing an app. To close an app on an ...
How much storage space do I need to download the game?
At the time of writing, the game is around 37.06MB to 58.9MP depending on the device you are using. iOS: 58.9 MB Android: 37.06 MB
I have a bug/question/complaint/feedback, how do I contact the team?
We'd love to hear from you! Please submit a ticket via our helpdesk or alternatively DM us on one of the Social Media channels below and we'll get back to you as soon as possible. Facebook Instagram Twitter
What are the languages supported?
English for the time being, but more languages are on their way ?
What are the devices supported?
Lots! We've listed the devices and minimum operating system versions the game supports, below: iPhone running iOS 9.0 or later. iPad running iPadOS 9.0 or later. iPod touch running iOS 9.0 or later. Android 5.0 or later.
How old should I be to play the game?
We want people of all ages to enjoy playing Rare Pets. You'll find the minimum age respective to your device's platform below: iOS: 4+ years. Android: Everyone.
Does the game require an internet connection to play?
Nope! So whether you find yourself on an underground commute or a long haul flight, your pet friends will always be by your side ?
When can I expect content updates?
We aim to update the game every 4 to 6 weeks. Some of these updates may contain new content as well as new features so keep your eyes peeled! ?
Is the game free to play?
Absolutely it is!
Where can I keep up to date with news and promotions?
Whether it's a feature announcement or Straw-B strutting his stuff, you'll find all the Rare Pets news on social platforms below: Facebook Instagram Twitter
Where can I download the game?
Great news! Rare Pets is available to download on both Apple and Android devices ?. Here are a couple of links you can use to find the game on your respective platforms: iOS version Android version