My game is stuck on a loading screen, what do I do?

My game is stuck on a loading screen, what do I do?

Try closing Rare Pets and launching it again. If this still doesn't work, try restarting your device and launching Rare Pets again. We've included a couple of links below to help guide you through the process of closing an app.

To close an app on an iOS device, please follow the guide below:
To close an app on an iPadOS device, please follow the guide below:
  1. https://support.apple.com/en-gb/HT212063
To close an app on an Android device, please follow the guide below:

If after these steps the issue is still persisting please submit a ticket to us via our helpdesk.